By accessing or using the services of GrowthMetrics (“we,” “us,” or “our”) at https://thegrowthmetrics.com/, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

2. Scope of services

We provide digital‑marketing services such as SEO, web development, content marketing, paid‑media management, and related consulting, as described in your signed engagement letter, proposal, or invoice. Unless otherwise agreed in writing, all services are provided on a project‑based or recurring‑retainer basis.

  • We do not guarantee specific rankings, traffic, or revenue outcomes.
  • You may be required to provide access (e.g., website logins, analytics, ad accounts) so that we can perform the services.

3. Client responsibilities

You agree to:

  • Provide accurate business information, goals, and brand guidelines.
  • Grant us timely access to necessary tools, accounts, and website environments.
  • Ensure that your brand, content, and campaigns comply with applicable laws and do not infringe third‑party rights (trademarks, copyrights, privacy, etc.).

Failure to cooperate may delay delivery of services and may result in additional fees or suspension of work.

4. Fees, invoicing, and refunds

  • Fees are as stated in your signed proposal, invoice, or contract.
  • Payment terms are typically net‑30 or prepayment, as specified in your agreement. Late payments may incur interest or suspend service.
  • Retainers and project fees are generally non‑refundable after commencement, unless otherwise agreed in writing. We may refund unused advance payments only if services are not delivered and no work has been performed.

5. Intellectual property

  • You retain ownership of your brand, domain, and existing content.
  • We retain ownership of templates, tools, reports, and methodologies used in delivering services, unless the engagement letter explicitly assigns full ownership of specific deliverables (e.g., custom designs or code).
  • Upon full payment, we grant you a non‑exclusive, worldwide license to use the created marketing assets (e.g., campaign structures, content drafts, reports) for your business purposes.

6. Data and privacy

Any personal data you share with us (e.g., contact details, analytics) will be handled in accordance with our Privacy Policy, which you should review separately.
We will not sell your data to third parties and will comply with applicable privacy laws to the extent reasonably possible in the jurisdictions where both parties operate.

7. Limitation of liability

To the maximum extent permitted by law, GrowthMetrics and its contractors:

  • Are not liable for indirect, incidental, or consequential damages (lost profits, lost revenue, opportunity costs, or business interruption).termly+1
  • Provide services “as‑is” and do not guarantee rankings, traffic, or client‑acquisition results.
  • Cap liability per service at the amount actually paid by you for that specific project or month.

8. Termination

Either party may terminate a retainer or ongoing agreement with 30 days’ written notice.vdigitalservices+1

  • Upon termination, you must pay for all services rendered up to the termination date.
  • We will cease active work but may retain backups and records for billing, legal, or security purposes as permitted by law.scribd+1

9. Governing law and dispute resolution

These Terms are governed by the laws of Bangladesh, without regard to conflict‑of‑law principles.
Any disputes arising from or related to these Terms shall first be attempted to be resolved through good‑faith negotiation. If unresolved, disputes may be submitted to the competent courts of Dhaka, Bangladesh, unless otherwise agreed in writing.

10. Amending these terms

We may update these Terms of Service from time to time. Changes will be posted on this page with a new effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

11. Contact information

If you have questions about these Terms of Service, contact us at:
Email: info@thegrowthmetrics.com
Address: 17/9, Borobag, Mirpur 2, Dhaka, Bangladesh