Last updated: 20.03.2026
This Refund Policy explains how we handle refunds for our SEO, web design, creatives, and digital marketing services. By engaging our services or making a payment, you agree to this Refund Policy.
1. Non‑refundable nature of services
Our SEO and digital marketing services are custom‑delivered, project‑based, and ongoing. Payments made for services are generally considered non‑refundable once the work has commenced or resources have been allocated, unless otherwise specified in a written agreement.
2. Cancellations before work begins
If you cancel a project before we start work and before any resources are deployed (e.g., audit, strategy, or setup), we may:
- Issue a full refund of amounts paid, or
- Apply a reasonable administrative fee (if stated in your proposal), and refund the balance.
Such a request must be made in writing to info@thegrowthmetrics.com within 7 days of the initial payment.
3. Cancellations after work begins
If you cancel a project after work has started, we typically:
- Do not provide a full refund.
- May refund any unused prepaid amounts for future months or deliverables, depending on the original agreement and remaining scope.
- Reserve the right to invoice for time and resources already spent up to the point of cancellation.
Detailed cancellation terms will be included in your specific service agreement or proposal.
4. Non‑refundable deposits or retainers
Any non‑refundable deposit or retainer clearly stated in your proposal or contract is:
- Intended to secure capacity and resource allocation.
- Not refundable if you cancel the project, unless otherwise agreed in writing.
5. Performance and guarantees
We do not guarantee specific search‑engine rankings, traffic, or revenue outcomes. Results depend on many factors beyond our control, including:
- Search‑engine algorithm changes.
- Market competition.
- Your website, content, and technical factors.
- Your own business decisions and external events.
Because of this, we generally do not offer refunds solely based on performance not meeting expectations, unless there is a clear failure to deliver the agreed-upon scope of work.
6. Disputes or dissatisfaction
If you are dissatisfied with our services, please contact us at info@thegrowthmetrics.com within 14 days of service completion or report delivery. We will work with you to:
- Review what was delivered.
- Clarify misunderstandings.
- Propose corrective actions or adjustments, if feasible.
Refunds, if any, will be decided on a case‑by‑case basis and may be partial or in the form of service credits instead of cash.
7. Credits instead of cash refunds
Where appropriate, we may offer:
- Service credits toward future work with The Growth Metrics.
- Additional deliverables or optimization within the same project scope.
These options will be communicated in writing if a refund‑related request is accepted.
8. Third‑party ad budgets
If you prepay for third‑party advertising budgets (e.g., Google Ads, Meta Ads), those funds are typically:
- Paid directly to the platform or via a third‑party ad account.
- Managed according to platform policies, not ours.
Refunds for such budgets are governed by the relevant platform’s terms and are subject to platform rules, not our standard refund policy.
9. Changes to this policy
We may update this Refund Policy from time to time. When we do, we will update the “Last updated” date on this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Refund Policy, please contact us at:
Email: info@thegrowthmetrics.com
Address: 17/9, Borobag, Mirpur 2, Dhaka, Bangladesh